MockTell: exploring challenges of user emulation in interactive voice response testing.
Siddhartha AsthanaPushpendra SinghAmarjeet SinghPublished in: ICPE (2013)
Keyphrases
- application scenarios
- interactive voice response
- user interface
- user interaction
- heuristic evaluation
- end users
- multimedia
- user requirements
- user experience
- user defined
- user oriented
- user satisfaction
- key issues
- lessons learned
- genetic algorithm
- user preferences
- human computer interaction
- multi agent
- decision making