Towards Automated SLA Management for Service Delivery in SOA-based Environments.
Elarbi BadidiMohammed El KoutbiPublished in: Int. J. Adapt. Resilient Auton. Syst. (2016)
Keyphrases
- service delivery
- service provision
- web services
- e government
- life cycle
- end to end
- service management
- service providers
- change management
- service level agreements
- service oriented architecture
- government agencies
- information systems
- government services
- service oriented
- e learning
- quality of service
- public sector
- mobile technologies
- cloud computing
- software engineering
- language learning
- information sharing
- business process
- business processes
- public services
- user oriented
- grid services
- data collection
- case study