Capabilities For Service Innovation: A Qualitative Case Study In The Consulting Industry.
Ralf PlattfautBjörn NiehavesJörg BeckerPublished in: PACIS (2012)
Keyphrases
- case study
- competitive market
- technology transfer
- management system
- technological innovation
- knowledge management
- service discovery
- telecommunications industry
- web services
- service management
- competitive advantage
- service quality
- service oriented
- service providers
- world wide
- end users
- customer satisfaction
- service delivery
- single server
- service oriented architecture
- market share