Want Pudding? An Analytic Model of the Benefits and Constraints of Process Standardization in Services.
Matt WimbleBrian T. PentlandDerek HillisonJohn TrippPublished in: ICIS (2010)
Keyphrases
- formal model
- metamodel
- computational model
- reasoning process
- statistical model
- architectural model
- generation process
- process model
- probabilistic model
- prior knowledge
- mathematical model
- information systems
- experimental data
- conceptual model
- theoretical framework
- probability distribution
- information services
- objective function