Assessing Customer Satisfaction in a V-commerce Environment.

Shuchih Ernest Chang Yu-Teng Jang

Published in: J. Organ. Comput. Electron. Commer. (2009)

Keyphrases

social media
customer satisfaction
service quality
online shopping
real time
information systems
user satisfaction
customer service
social context
mobile robot
product design
customer reviews
core competence
customer retention