Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization.
Pierre-Jean BarlatierJean-Charles BernacconiSandrine ReiterPublished in: IESS (2010)
Keyphrases
- case study
- knowledge management
- management system
- service platform
- service management
- data processing
- configuration management
- process management
- service provisioning
- public services
- enterprise systems
- virtual organization
- technology transfer
- reference architecture
- information management
- service providers
- lifecycle management
- distributed object oriented
- web services
- service delivery
- executive information systems
- management information systems
- customer service
- service discovery
- service oriented
- design process
- data management
- end users
- internet services
- information systems
- seamless integration
- network management
- design tools
- business logic
- decision making