On the development of the web service quality modelling space.
Diana KalibatieneJolanta MiliauskaiteAsta SlotkieneSaulius GudasPublished in: Expert Syst. Appl. (2023)
Keyphrases
- service quality
- customer satisfaction
- service providers
- web technologies
- website
- quality management
- information space
- semantic web
- electronic commerce
- quality of service
- customer requirements
- web applications
- user satisfaction
- web pages
- competitive environment
- end users
- expert systems
- information systems
- incident management