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A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence.

Magdalena ArcillaJosé Antonio Calvo-ManzanoGonzalo Cuevas AgustínGerzón GómezElena RuizTomás San Feliu Gilabert
Published in: EuroSPI (2008)
Keyphrases
  • service management
  • information technology
  • information systems
  • context awareness
  • network management
  • human computer interaction
  • process model
  • service delivery
  • business management