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A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence.
Magdalena Arcilla
José Antonio Calvo-Manzano
Gonzalo Cuevas Agustín
Gerzón Gómez
Elena Ruiz
Tomás San Feliu Gilabert
Published in:
EuroSPI (2008)
Keyphrases
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service management
information technology
information systems
context awareness
network management
human computer interaction
process model
service delivery
business management