Influence of Service Quality on Users' Satisfaction with Mobile Library Service: A Comparison of Public and Academic Libraries.
Minghong ChenXianjun QiPublished in: JCDL (2018)
Keyphrases
- service quality
- user satisfaction
- customer satisfaction
- service providers
- digital collections
- electronic commerce
- information systems
- mobile applications
- online services
- end users
- quality of service
- competitive advantage
- mobile services
- online shopping
- call center
- information quality
- internet shopping
- job satisfaction
- competitive environment
- mobile devices
- smart phones
- incident management
- user centric
- user interface
- internet services
- social influence
- context aware services
- digital libraries
- databases
- value added services