Empathic facilitation in innovation: combining diagnostic and dialogic practices.
Tero MontonenPäivi ErikssonHanna LehtimäkiPublished in: Int. J. Serv. Technol. Manag. (2015)
Keyphrases
- case study
- expert systems
- knowledge management
- model based diagnosis
- sensemaking
- knowledge creation
- combining multiple
- focus of attention
- diagnostic reasoning
- diagnostic tool
- collaborative learning
- problem based learning
- organizational learning
- computer mediated communication
- organizational structure
- diagnostic imaging