Healthcare Service Quality in Emerging Economies: Perceptions via Social Media.
Daniel AsamoahPublished in: AMCIS (2019)
Keyphrases
- service quality
- social media
- information systems
- big data analytics
- customer satisfaction
- emerging topics
- service providers
- user satisfaction
- quality of service
- subjective norm
- competitive advantage
- electronic commerce
- health related
- data mining
- social interaction
- social media data
- online shopping
- job satisfaction
- social networking
- attitudes toward
- information technology
- call center
- user generated content
- online communities
- health care
- electronic health records
- information quality
- competitive environment
- social media platforms
- cloud computing
- gender differences
- big data
- incident management