Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers.
Susan H. XuLong GaoJihong OuPublished in: Manag. Sci. (2007)
Keyphrases
- single server queue
- queue length
- flow control
- steady state
- poisson arrivals
- finite buffer
- service times
- heavy traffic
- waiting times
- service providers
- fluid model
- single server
- arrival rate
- queue size
- significant improvement
- queueing networks
- queueing systems
- queueing model
- arrival process
- diffusion approximations
- service rates
- state dependent
- markov chain
- traffic intensity
- service systems