Toward Emotional E-Commerce: The Customer Agent.
Nicolae JascanuVeronica JascanuSeverin BumbaruPublished in: KES (1) (2008)
Keyphrases
- electronic commerce
- agent mediated
- agent technology
- multi agent systems
- multi agent
- multiagent systems
- agent model
- customer relationship management
- autonomous agents
- intelligent agents
- mobile agents
- consumer behavior
- electronic marketplaces
- multiple agents
- artificial agents
- customer preferences
- decision making
- agent architecture
- business models
- call center
- product information
- automated negotiation
- business transactions
- customer satisfaction
- agent systems
- action selection
- plan execution
- mobile commerce
- decision theoretic
- potential customers
- supply chain
- artificial intelligence