Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment.

Cynthia A. Burdick

Published in: SIGUCCS (2000)

Keyphrases

customer service
mobile robot
dynamic environments
customer behavior
resource allocation
online environment
higher education
virtual classroom
real time
computer technology
learning process
multimedia
distance learning
email
web based learning
single server
learning environment
e learning