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Improving service quality in a congested network with random breakdowns.
Pooya Hoseinpour
Published in:
Comput. Ind. Eng. (2021)
Keyphrases
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service quality
customer satisfaction
service providers
network resources
quality of service
competitive advantage
user satisfaction
information systems
online shopping
network structure
electronic commerce
information quality
network management
incident management
competitive environment
job satisfaction
network traffic
peer to peer
website