Improving service quality in a congested network with random breakdowns.
Pooya HoseinpourPublished in: Comput. Ind. Eng. (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- network resources
- quality of service
- competitive advantage
- user satisfaction
- information systems
- online shopping
- network structure
- electronic commerce
- information quality
- network management
- incident management
- competitive environment
- job satisfaction
- network traffic
- peer to peer
- website