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CBR Model for the Intelligent Management of Customer Support Centers.

Stella Heras BarberáJuan Ángel García-PardoRafael Ramos-GarijoAlberto PalomaresVicente JuliánMiguel RebolloVicente J. Botti
Published in: IDEAL (2006)
Keyphrases
  • management system
  • information systems
  • decision making
  • real time
  • website
  • software engineering
  • distributed systems
  • information management
  • agent technology