Customer service for academic library users on the web.
Kiran KaurDiljit SinghPublished in: Electron. Libr. (2011)
Keyphrases
- customer service
- digital collections
- end users
- web resources
- web content
- user centric
- user generated content
- website
- internet users
- web information
- information overload
- information sources
- user experience
- web applications
- governmental organizations
- web data
- web logs
- digital libraries
- information resources
- world wide
- social networking sites
- web documents
- log files
- user satisfaction
- customer satisfaction
- call center
- social media
- recommender systems
- inventory control
- web pages