Reducing Waste in Administrative Services with Lean Principles.
Fons WijnhovenDavid BeckersChintan AmritPublished in: ICIS (2016)
Keyphrases
- web services
- e government
- service providers
- end users
- service oriented
- service composition
- location aware
- context aware
- service quality
- ubiquitous computing
- information services
- management system
- information society
- service delivery
- computing environments
- public services
- service management
- cost efficient
- data mining
- service discovery
- web technologies
- highly dynamic
- database
- building blocks
- cloud computing
- case study
- social networks