Precision Availability Metrics (PAMs) for Services Governed by Service Level Objectives (SLOs).
Greg MirskyJoel M. HalpernXiao MinAlexander ClemmJohn StrassnerJérôme FrançoisPublished in: RFC (2024)
Keyphrases
- service level
- service requirements
- service level agreements
- service systems
- lead time
- supply chain
- logistics service
- service providers
- service oriented
- web services
- call center
- information services
- total cost
- service delivery
- customer service
- inventory policy
- service discovery
- planning horizon
- cloud computing
- graphical models
- mobile services
- service quality
- electronic commerce
- probabilistic model