The role of knowledge management in moving to a customer-focused organisation.
Graeme G. ShanksEmily TayPublished in: ECIS (2001)
Keyphrases
- knowledge management
- customer knowledge
- case study
- knowledge engineering
- information technology
- web based learning
- knowledge resources
- knowledge sharing
- electronic commerce
- semantic web
- competitive advantage
- organizational learning
- information systems
- decision making
- machine learning
- knowledge reuse
- knowledge workers
- tacit knowledge
- knowledge management systems
- real time
- software engineering
- database
- domain knowledge
- web services
- website
- call center
- knowledge base
- customer service
- e learning
- data mining
- neural network
- databases
- knowledge assets