Performance management of IT services delivery.
Jianying HuYingdong LuAleksandra MojsilovicMayank SharmaMark S. SquillantePublished in: SIGMETRICS Perform. Evaluation Rev. (2010)
Keyphrases
- service delivery
- public services
- service management
- telecommunications networks
- service platform
- e government
- configuration management
- web services
- business continuity
- life cycle
- relationship management
- management system
- reference architecture
- decision making
- workflow management
- service providers
- decision support
- information systems
- document management
- end to end
- service discovery
- service oriented
- location aware
- context aware
- information management
- seamless integration
- data warehouse
- public sector
- government agencies
- enterprise data
- service oriented architecture
- data management
- knowledge management
- distributed computing environment
- end users
- information technology