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Integrated rough VIKOR for customer-involved design concept evaluation combining with customers' preferences and designers' perceptions.
Jin Qi
Jie Hu
Ying-hong Peng
Published in:
Adv. Eng. Informatics (2020)
Keyphrases
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design process
customer satisfaction
customer preferences
customer service
case study
user preferences
design decisions
design tools
support systems
customer behavior
design rationale
decision making
service providers
service times