Key Performance Indicators for Evaluating Corporate Wikis for Knowledge Management.
Markus Michael MützelOmid TafreschiPublished in: HICSS (2017)
Keyphrases
- knowledge management
- key performance indicators
- business intelligence
- knowledge management systems
- case study
- process oriented
- information technology
- business processes
- decision support
- wiki technology
- business requirements
- knowledge engineering
- information systems
- software engineering
- decision making
- database
- knowledge sharing
- competitive advantage
- business strategy
- social networking
- external data
- domain ontology
- association rules
- databases