Improving the classification of call center service dialogue with key utterences.

Yuqi Liu Bin Cao Kui Ma Jing Fan

Published in: Wirel. Networks (2021)

Keyphrases

single server
heavy traffic
queueing model
customer classes
call center
queue length
special case
service times
machine learning
decision trees
arrival rate
customer service
asymptotically optimal
service level
support vector machine
database
information retrieval
real time