E-Government service delivery by a local government agency: The case of E-Licensing.
Pathamanathan Pitchay MuthuThurasamy RamayahAhmed Ibrahim AlzahraniOsama AlfarrajNasser AlalwanPublished in: Telematics Informatics (2016)
Keyphrases
- e government
- service delivery
- government agencies
- electronic government
- public sector
- service provision
- government services
- service management
- digital government
- developing countries
- public administration
- federal agencies
- case study
- information sharing
- end to end
- context aware
- knowledge management
- online services
- mobile devices
- digital libraries
- e learning
- public organizations