Beyond "How may I help you?": Assisting Customer Service Agents with Proactive Responses.
Mengting WanXin ChenPublished in: CoRR (2018)
Keyphrases
- customer service
- multi agent systems
- multi agent
- intelligent agents
- inventory control
- autonomous agents
- multiagent systems
- customer satisfaction
- cooperative
- agent architecture
- agent teamwork
- customer behavior
- software agents
- mobile agents
- decision making
- multiple agents
- communicative acts
- call center
- governmental organizations
- agent technology
- resource allocation
- dynamic environments
- agent behavior
- databases
- multi party
- dynamic programming