AdaCoach: A Virtual Coach for Training Customer Service Agents.
Shuang PengShuai ZhuMinghui YangHaozhou HuangDan LiuZujie WenXuelian LiBiao FanPublished in: CoRR (2022)
Keyphrases
- customer service
- multi agent systems
- multi agent
- multiple agents
- multiagent systems
- virtual characters
- intelligent agents
- cooperative
- customer satisfaction
- inventory control
- autonomous agents
- decision making
- customer behavior
- agent technology
- mobile agents
- virtual world
- virtual environment
- augmented reality
- software agents
- information technology
- dynamic environments
- customer support
- training set
- agent model
- agent architecture
- serious games
- virtual reality
- information exchange
- end users
- user interface
- web services
- information systems