Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models.
Ying-Chun LinJennifer NevilleJack W. StokesLongqi YangTara SafaviMengting WanScott CountsSiddharth SuriReid AndersenXiaofeng XuDeepak GuptaSujay Kumar JauharXia SongGeorg BuscherSaurabh TiwaryBrent J. HechtJaime TeevanPublished in: CoRR (2024)
Keyphrases
- language model
- user satisfaction
- language modeling
- n gram
- document retrieval
- probabilistic model
- information systems
- language modelling
- speech recognition
- test collection
- service quality
- retrieval model
- statistical language models
- natural language
- customer satisfaction
- information retrieval
- language models for information retrieval