Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices.
Nicolai J. FossKeld LaursenTorben PedersenPublished in: Organ. Sci. (2011)
Keyphrases
- customer knowledge
- social structures
- case study
- organizational structure
- knowledge management
- organizational learning
- knowledge sharing
- knowledge assets
- electronic commerce
- knowledge creation
- information technology
- private sector
- social networks
- technological innovations
- decision making
- customer satisfaction
- technological innovation
- driving force
- organizational culture
- strategic management
- information systems
- human computer interaction
- strategic planning
- knowledge resources
- software process
- strategic alignment
- customer service
- social roles