Simulating User Satisfaction for the Evaluation of Task-oriented Dialogue Systems.
Weiwei SunShuo ZhangKrisztian BalogZhaochun RenPengjie RenZhumin ChenMaarten de RijkePublished in: SIGIR (2021)
Keyphrases
- dialogue system
- user satisfaction
- dialogue management
- tutorial dialogue
- natural language
- mixed initiative
- human users
- information systems
- spoken dialogue systems
- user model
- service quality
- structural equation modeling
- customer satisfaction
- kolmogorov smirnov
- quality attributes
- ground truth
- cooperative
- artificial intelligence
- user perceptions
- databases