On priority queues with impatient customers.
Foad IravaniBaris BalciogluPublished in: Queueing Syst. Theory Appl. (2008)
Keyphrases
- arrival processes
- single server
- heavy traffic
- service times
- arrival rate
- service rates
- priority queue
- poisson arrivals
- call center
- queue length
- arrival process
- asymptotically optimal
- priority scheduling
- markovian arrival process
- queueing networks
- waiting times
- retrial queue
- steady state
- special case
- single server queue
- queueing model
- queueing systems
- processor sharing
- customer service
- state dependent
- poisson process
- customer satisfaction
- stationary distribution
- data sets
- service systems
- scheduling policies
- marketing strategies
- service level
- queuing systems
- data mining
- customer preferences
- holding cost
- long run
- service quality