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Exploring patient perceptions of healthcare service quality through analysis of unstructured feedback.

Tabitha L. JamesEduardo D. Villacis CalderonDeborah F. Cook
Published in: Expert Syst. Appl. (2017)
Keyphrases
  • service quality
  • customer satisfaction
  • real time
  • information systems
  • service providers
  • user satisfaction
  • patient data
  • clinical trials