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Modeling Utilitarian Consumption Behaviors in Online Shopping: An Expectation Disconfirmation Perspective.
Eric Tze Kuan Lim
Dianne Cyr
Chee-Wee Tan
Published in:
AMCIS (2010)
Keyphrases
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online shopping
service quality
shopping behavior
customer satisfaction
consumer behavior
satisfaction degree
personal information
information systems
recommender systems
user interaction
product search
product descriptions
purchase intention