The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services.
Hanne Höglund RydenLuiz De AndradePublished in: ICEGOV (2023)
Keyphrases
- information goods
- web services
- service providers
- service composition
- business intelligence
- service oriented
- digital objects
- digital goods
- information services
- total cost
- digital television
- network effects
- context aware
- public key infrastructure
- information systems
- digital video
- mobile services
- customer service
- role based access control
- digital collections
- customer support
- security risks
- web technologies
- service discovery
- e government
- case study
- set top box
- business processes