Using FAHP and CBR to evaluate the intention of adoption of internet banking service: The example of web ATM.
Shih-Jui ChangChi-I HsuChin-Tsai LinPublished in: J. Intell. Fuzzy Syst. (2020)
Keyphrases
- internet banking
- perceived risk
- customer satisfaction
- hong kong
- negative impact
- security analysis
- security threats
- service quality
- end users
- fraud detection
- perceived usefulness
- data envelopment analysis
- service providers
- web services
- user satisfaction
- higher education
- empirically tested
- public key
- social context
- early stage
- information technology
- information systems