A case analysis of E-government service delivery through a service chain dimension.
Vishanth WeerakkodyRamzi El-HaddadehUthayasankar SivarajahAmizan OmarAndreea MolnarPublished in: Int. J. Inf. Manag. (2019)
Keyphrases
- service delivery
- e government
- service provision
- service management
- public services
- government services
- public sector
- life cycle
- end to end
- web services
- digital government
- electronic government
- public administration
- developing countries
- government agencies
- databases
- online services
- government information
- service oriented
- service providers
- software engineering
- e learning