Feature-based Restaurant Customer Reviews Process Model using Data Mining.
Anish Kumar VarudharajuluYongsheng MaPublished in: ICCBD (2018)
Keyphrases
- process model
- customer reviews
- data mining
- process mining
- opinion mining
- business process
- customer satisfaction
- business processes
- online product reviews
- data mining techniques
- positive or negative
- petri net
- user generated content
- knowledge discovery
- web mining
- crisp dm
- sentiment analysis
- association rules
- knowledge discovery in databases
- business process models
- machine learning
- data analysis
- product features
- real world
- data preparation
- data mining tools
- event logs
- pattern mining
- data mining algorithms
- text mining
- databases