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A Method for Evaluating Service Quality with Hesitant Fuzzy Linguistic Information.

Hao XuZhi-Ping FanYang LiuWu-Liang PengYin-Yun Yu
Published in: Int. J. Fuzzy Syst. (2018)
Keyphrases
  • service quality
  • linguistic information
  • similarity measure
  • machine learning methods
  • classification accuracy
  • response time
  • text categorization
  • clustering method
  • linguistic features