Choosing a Service Level Indicator - Why not Queue Length?
Joseph L. HellersteinPaul Van LeerRobert F. BerryPublished in: Int. CMG Conference (1991)
Keyphrases
- service level
- queue length
- lead time
- service requirements
- steady state
- supply chain
- service systems
- arrival rate
- service rates
- heavy traffic
- call center
- stationary distribution
- large deviations
- queueing systems
- total cost
- arrival processes
- queueing networks
- state dependent
- single item
- markov chain
- single server queue
- planning horizon
- queue size
- single server
- heavy traffic limit
- public transportation