Staffing a service system with appointment-based customer arrivals.
Kwanghun ChungDaiki MinPublished in: J. Oper. Res. Soc. (2014)
Keyphrases
- service requirements
- service systems
- call center
- service times
- service level
- queueing model
- queue length
- customer service
- steady state
- customer classes
- service quality
- arrival rate
- service rates
- processor sharing
- processor sharing queue
- poisson arrivals
- arrival process
- stationary distribution
- single server
- heavy traffic
- service oriented
- customer relationship management
- asymptotically optimal
- queueing systems
- customer satisfaction
- single server queue
- lead time
- random variables
- electronic commerce
- queueing networks
- supply chain
- management system
- human resources
- customer preferences