Ict Resources & Capabilities, Economic Crisis and CRM Adoption.
Niki KyriakouEuripidis N. LoukisPublished in: MCIS (2019)
Keyphrases
- information communication technology
- information and communication technologies
- policy makers
- developing countries
- digital resources
- crisis management
- small and medium sized enterprises
- limited resources
- developed countries
- e government
- information technology
- socio economic
- financial crisis
- information systems
- case study
- external factors
- customer relationship management
- competitive market
- computing resources
- resource constraints
- resource management
- data mining applications
- digital divide
- heterogeneous environments
- knowledge management
- technological innovations
- e learning