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PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection.

Lidia SandraHarjanto PrabowoFord Lumban GaolSani Muhamad Isa
Published in: IEEE Access (2024)
Keyphrases
  • customer service
  • multi agent systems
  • decision trees
  • support vector
  • classification accuracy
  • machine learning
  • decision making
  • feature space
  • feature vectors
  • graphical models
  • text classification
  • multiagent systems