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PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection.
Lidia Sandra
Harjanto Prabowo
Ford Lumban Gaol
Sani Muhamad Isa
Published in:
IEEE Access (2024)
Keyphrases
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customer service
multi agent systems
decision trees
support vector
classification accuracy
machine learning
decision making
feature space
feature vectors
graphical models
text classification
multiagent systems