Categorizing affective response of customer with novel explainable clustering algorithm: The case study of Amazon reviews.
Wonjoon KimKeonwoo NamYoungdoo SonPublished in: Electron. Commer. Res. Appl. (2023)
Keyphrases
- case study
- clustering algorithm
- electronic commerce
- customer satisfaction
- k means
- customer behavior
- real world
- mixed data
- affective computing
- spectral clustering
- customer knowledge
- data sets
- customer service
- customer relationship management
- data clustering
- document clustering
- lessons learned
- human computer interaction
- software development
- learning process
- pedagogical agents
- arbitrary shape
- cluster analysis
- clustering method
- hierarchical clustering algorithm
- text categorization
- automatic categorization