Lessons Learned on Systematic Metric System Development at a Large IT Service Provider.

Matthias Vianden Horst Lichter

Published in: APSEC (2) (2014)

Keyphrases

lessons learned
service providers
case study
participatory design
future directions
web services
incident management
data sets
grounded theory
service quality
cloud computing
decision support
end users
learning technologies
cooperative learning
data analysis
real world