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Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy.
Vipin K. Suri
Marianne D. Elia
Jos van Hillegersberg
Published in:
Global Sourcing Workshop (2019)
Keyphrases
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service delivery
e government
end to end
life cycle
service provision
service management
web services
government services
online services
public sector
multimedia services
e learning
government agencies
public services
mobile technologies
databases
public administration
database applications