Non-intrusive Capture of Business Processes Using Social Software - Capturing the End Users' Tacit Knowledge.
David MartinhoAntónio Rito SilvaPublished in: Business Process Management Workshops (1) (2011)
Keyphrases
- business processes
- end users
- social software
- tacit knowledge
- knowledge management
- knowledge sharing
- business process
- business users
- explicit knowledge
- web services
- business process management
- business applications
- knowledge transfer
- process model
- user interface
- case study
- e learning
- social networking
- learning experience
- business rules
- organizational learning
- decision making
- information systems
- software development
- information technology
- information sharing
- life cycle
- knowledge building
- e government
- software engineering
- domain knowledge
- data model
- knowledge creation
- data analysis