New directions in services management.
Debasis MitraKenan E. SahinRavi SethiAbraham SilberschatzPublished in: Bell Labs Tech. J. (2000)
Keyphrases
- service platform
- service delivery
- service management
- configuration management
- telecommunications networks
- business continuity
- service oriented
- reference architecture
- seamless integration
- management system
- document management
- information systems
- web services
- relationship management
- information services
- home care
- service providers
- decision support
- mission critical
- end users
- knowledge management
- workflow management
- context aware
- information management
- content management
- public services
- service discovery
- service oriented architecture
- ubiquitous computing
- project management
- mobile services
- identity management
- enterprise data
- user centric
- government agencies
- loose coupling
- service provisioning