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E-service Evaluation: User satisfaction measurement and implications in health sector.

Fotis KitsiosStavros StefanakakisMaria KamariotouLambros Dermentzoglou
Published in: Comput. Stand. Interfaces (2019)
Keyphrases
  • user satisfaction
  • service quality
  • customer satisfaction
  • information systems
  • service providers
  • web services
  • higher education
  • evaluation criteria
  • perceived usefulness
  • structural equation modeling
  • user perceptions