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E-service Evaluation: User satisfaction measurement and implications in health sector.
Fotis Kitsios
Stavros Stefanakakis
Maria Kamariotou
Lambros Dermentzoglou
Published in:
Comput. Stand. Interfaces (2019)
Keyphrases
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user satisfaction
service quality
customer satisfaction
information systems
service providers
web services
higher education
evaluation criteria
perceived usefulness
structural equation modeling
user perceptions