Improving service delivery through integrated quality initiatives: A case study.

Jabe Hickey Jane Siegel

Published in: IBM Syst. J. (2008)

Keyphrases

service delivery
e government
case study
government services
end to end
service management
service provision
public sector
web services
life cycle
cost effective
digital government
ambient intelligence
online learning
data model
public administration
digital libraries
decision making