Sustainable Competitive Advantages in the Industrial Service Business.
Aappo KontuJussi KantolaHannu VanharantaKaisa KontuPublished in: IHSI (2019)
Keyphrases
- competitive advantage
- service quality
- business processes
- business world
- business information
- strategic alignment
- business environment
- knowledge management
- customer satisfaction
- electronic commerce
- service providers
- web services
- strategic advantage
- management system
- competitive environment
- business intelligence
- telecommunications industry
- information systems
- financial services
- business process
- market share
- service oriented
- business strategy
- competitive intelligence
- enterprise systems
- economic growth
- online shopping
- user satisfaction
- cost effective
- website
- databases
- case study
- service management
- information technology
- end users